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Shipping Policy

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Last Updated: October 16, 2026

Thank you for visiting and shopping at Lagrandebrandshop. We specialize in high-quality furniture crafted to bring structural durability, comfort, and refined aesthetic character to your home. Because furniture requires specialized packaging and attentive logistics handling during transport, this Shipping Policy outlines our processing timelines, transit estimates, delivery procedures, and order guidelines for all purchases placed on Lagrandebrandshop.us.

Order Processing Time

Every furniture order undergoes a dedicated quality inspection, hardware completeness check, and reinforced protective packaging prior to carrier dispatch:

  • Processing Window: Orders are typically processed, packed, and scheduled for pickup within 1 to 2 business days (Monday through Friday, excluding weekends and official U.S. federal holidays).

  • Order Cut-Off Time: Our daily order cut-off time is 5:00 PM Pacific Time (PT). Orders placed after 5:00 PM PT or over weekends will begin processing on the following business day.

Shipping Rates and Delivery Estimates

We provide Free Standard Ground and Freight Shipping on all furniture orders delivered within the contiguous United States. There are no minimum order thresholds or unexpected handling surcharges applied at checkout.

  • Order Processing Time: 1 to 2 business days

  • Estimated Transit Time: 3 to 5 business days

  • Total Estimated Delivery Time: 5 to 8 business days

  • Shipping Fee: Free on all orders

Please note: Transit timelines are realistic estimates provided by our logistics partners. Inclement weather conditions, peak seasonal freight volumes, or regional carrier route challenges may occasionally cause minor delivery delays.

Fulfillment Methods & Delivery Guidelines

Depending on the overall weight, carton dimensions, and package count of your order, items are fulfilled using standard parcel couriers or specialized domestic freight carriers:

  • Standard Parcel Delivery (Accent Pieces & Compact Items): Smaller furniture items, accent tables, small chairs, nightstands, and modular components ship via standard parcel services such as FedEx Ground, UPS Ground, or USPS. These parcels are delivered directly to your front porch, doorstep, entryway, or apartment package locker without requiring a scheduled delivery appointment.

  • Freight and Oversized Delivery (Large Furniture & Heavy Sets): Larger or heavy furniture pieces (such as bed frames, large dining tables, dressers, credenzas, and sectional components) are transported via domestic freight carriers.

    • Freight shipments are provided as curbside or ground-level threshold delivery. The delivery driver will lower the pallet or cartons to your curb, driveway, or exterior ground-floor entrance. Drivers do not unbox merchandise, carry items up stairs, or provide in-room assembly.

    • For freight shipments, the carrier dispatch team will call or email you directly to schedule an appointed delivery window. Please ensure your contact telephone number and delivery address entered at checkout are accurate and reachable.

Shipping Coverage and Exclusions

We currently provide shipping services exclusively within the contiguous United States (the lower 48 states).

Due to carrier dimension limits and freight transit constraints, we do not ship to:

  • P.O. Boxes

  • APO, FPO, or DPO military addresses

  • Alaska, Hawaii, Puerto Rico, Guam, and other U.S. overseas territories

  • International destinations outside the United States

Shipment Confirmation & Order Tracking

Once your furniture order has been packed and scanned into the carrier's network, you will receive an automated shipment confirmation email containing your tracking number and carrier tracking link.

Please allow 24 to 48 hours for the carrier system to update movement scans and display your scheduled delivery date.

Address Corrections and Order Cancellations

Please review your delivery address, unit/apartment number, and recipient contact information carefully prior to completing your purchase:

  • If you need to make changes to your delivery address, please contact our customer care team within 12 hours of placing your order.

  • Once an order has entered warehouse fulfillment or has been picked up by the carrier, address updates or order cancellations cannot be processed.

  • Re-routing charges, address correction fees, or return-to-sender freight fees resulting from incorrect shipping information entered at checkout will be the customer's responsibility.

Damaged, Defective, or Lost Shipments

We take exceptional care packaging our furniture with high-density edge guards, reinforced foam cushioning, and heavy-duty corrugated cartons, but transit handling incidents can occasionally occur:

  • Visible Exterior Carton Damage: If a package arrives visibly torn, crushed, or punctured, please take clear photos before opening and write "Damaged Carton" on the delivery receipt or bill of lading before signing (for freight deliveries).

  • Damaged or Missing Components Upon Unboxing: If you discover scratched finishes, cracked wood panels, bent metal hardware, or missing components upon unboxing, contact our support team within 48 hours of delivery at support@lagrandebrandshop.us. Please provide:

    1. Your original Order Number.

    2. Clear photographs of the exterior shipping cartons and carrier shipping labels.

    3. Clear photographs showing the damaged parts or a list of missing hardware/components.

  • Our support team will review your submission within 1 to 2 business days and coordinate replacement hardware, replacement panels, or an entire replacement unit at zero additional cost to you.

  • Tracking Shows Delivered but Not Received: If tracking confirms delivery but you cannot locate your shipment, please check around your porch, garage, side entryway, building mailroom, or verify with household members or neighbors. If the package cannot be located after 24 hours, contact us immediately so we can file an official carrier trace.

Contact Information

If you have any questions regarding your furniture shipment, freight delivery appointments, dimensions, or tracking status, please contact our customer care team:

  • Brand Name: Lagrandebrandshop

  • Website: Lagrandebrandshop.us

  • Business Address: 120 E Chandler St, Wilmington, CA 90744-1414, United States

  • Customer Support Phone: +1 310-406-7653

  • Customer Support Email: support@lagrandebrandshop.us

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time / PT)